Complaints & Abuse Reports

Report abuse or fraud

Fastest path: the Report button on every listing and profile — reports go straight to our moderation queue. For anything urgent or involving money already sent, email support@drapartmentfinder.com with links and screenshots, and contact local authorities; we preserve evidence for them.

Complaint resolution process

• 1. Submit: email support@drapartmentfinder.com from your account email for service issues or disputes.
• 2. Acknowledgement within 2 business days with a reference number.
• 3. Investigation: we review records, may ask both sides for information, and respond with a decision within 15 business days.
• 4. Escalation: unresolved complaints can be escalated to management review; consumer-protection routes (Pro Consumidor) and the courts always remain open to you.